Unable to connect to the Vault

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JediMindTrix
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Joined: Wed Feb 04, 2015 6:35 am

Unable to connect to the Vault

Post by JediMindTrix » Tue Aug 04, 2015 4:45 am

Hi,

Since yesterday I've been unable to connect to the new vault. One other person told me that they were able too... my question is: are you able to connect to it? Is there anyone who can help me troubleshoot the issue?

Thanks!

-JediMindTrix

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Mithreas
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Re: Unable to connect to the Vault

Post by Mithreas » Tue Aug 04, 2015 5:26 am

I can hit it now. So it's not apparently a global problem.

Are you on a university or corporate LAN? It could be blocked?

Taking a packet capture and seeing what happens when you try and reach it might help, if you're not getting an error code.
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JediMindTrix
Posts: 1190
Joined: Wed Feb 04, 2015 6:35 am

Re: Unable to connect to the Vault

Post by JediMindTrix » Tue Aug 04, 2015 5:45 am

I'm on a home LAN; I turned off proxy settings, reset my TCP/IP protocol, and have succesfully pinged the website. I'm unable to flush the DNS from here and the router is in a place that messing with it would wake someone up, but am fairly sure that might fix the problem.

Meantime I'll try the packet capture method.

JediMindTrix
Posts: 1190
Joined: Wed Feb 04, 2015 6:35 am

Re: Unable to connect to the Vault

Post by JediMindTrix » Tue Aug 04, 2015 12:52 pm

If anyone is wondering, failing a log-in attempt can sometimes trigger their system to autoban an IP. Contacting werelynx on the bioware forums is your best bet to getting it fixed.

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