I'm pretty glad to see a rework of the award system and this is definitely a big step in the right direction, so kudos to the team for tackling this issue.
However, as is often the case, the devil is in the details and I think some numbers are still pretty off and some specifics are not working in the way they are intended.
A big issue that I've identified and I don't think has been mentioned before is the way the 80/20 distribution of character- and account-based AP and the cap of 36k per month interact with each other.
So we know that the cap of 36k per month is account-wide, and not character-wide. The reason stated for this is to discourage people grinding playing time on alts after reaching the cap. That sort of makes sense. However, there is perverse incentive created by this:
If you play a character that you currently have no desire of rolling, or maybe you do not yet know when you will be rolling them, there is a risk that 80% of the AP that character generates are utterly wasted, since you can't access them. Playing an alt doesn't help you generate AP if you have already reached the cap, as the cap is account-wide.
Now here is where it gets icky: in that case your best bet of gaining AP would be to carefully plan your playing times to make sure that, each month, you clock in a whopping 60 hours of AP by playing some rollbait character before ever playing your other character that you are not sure when/if you want to roll them.
More simply-said: if you have a "main" character and an "alt" character, every hour you play your main character is technically "wasted" (in terms of AP!) when compared to playing your alt character. I'm not sure how many people would even consider playing like that, but I think the incentive there is fairly strong and something that I do believe needs to be adressed in some form.
Personally I'd just recommend switching the ratio - 80% account and 20% character - so that every player can potentially benefit from AP generation no matter the personal playstyle.