Accountability
Posted: Sun Apr 14, 2019 1:08 am

Many players can't get the image of a runaway train out of their heads when they think of recent Arelith developments. There's always time and opportunity for positive change I say, and the following essay lays out one way to improve a critical part of our community: The relationship between players, volunteers, and staff.
Accountability
Like any group with authority, enforcers need a strong and proper work culture. A culture of accountability in enforcement is especially important. Accountability ensures that the Arelith staff can work together effectively. DM's ought to know their associates will put the needs of Arelith and players ahead of personal stuff.
The players hold DM's to high standards after all, and when DM's violate the rules they break public trust and lose credibility. This ultimately makes policing more difficult as people are unlikely to cooperate with DM's if they don't trust them.
Accountability is a key component of effective community policing efforts. And yes, DM's are police and enforcers. Sure their beautiful amazing volunteer jobs go beyond that to storywriting and play and encouragement and reviews, but they are also enforcers. All enforcers need accountability.
The tl;dr is this: When players see that the DM team has systems in place to enforce DM accountability, they are more likely to see DM's as legitimate. Therefore will be more willing to assist and cooperate.
Arelith needs a few things to improve that culture. A few suggestions, though the Suggestion thread is sealed under the earth.
Emphasize Shared Values
Values drive behavior. Volunteers make decisions based on what they think their organization values. Write something out that emphasizes values like integrity, responsibility to player wellness, service, and transparency. A formal statement of core values, for all to see. So players know what they're getting into. So DM's know exactly their purpose. So players who want to be DM's know what is going to be expected of them.
Frankly, an organization's values ought to be repeated regularly and reinforced in everything it does.
A server mission statement would be nice to have.
Expectations of Accountability
Holding DM's accountable and encouraging them to do the best job they can means the sharing and enforcement of policies and rules.
Rule number one: It's impossible to hold a DM accountable if there are no formal rules to hold them to.
Consistent problems with DM's mean either policy doesn't exist or it isn't being enforced. Simply writing policy isn't enough. Make sure every member of the staff and DM team read and sign off on it. And make sure the player base has access. Publishing policy and letting the players see these rules will go a long way to building a positive future for Arelith.
I won't pretend to know what DM training is like and perhaps it includes accountability lessons. Good to have regardless! Keep everyone on the same page and conduct at least basic inspection of a DM's duties and why accountability is important.
The weird-seeming one, Stay Aware of Arelith Culture
Even in the controlled reality of a NWN server, culture can't be dictated. It has to be lived out. Culture works best when everyone is involved and shutting yourself off to it, eschewing transparency or open communication erodes trust. Walk the walk; accountability starts at the top. Keep apprised of small issues before they turn into larger disasters. Don't be afraid to talk about the DM team's values and culture.
Talk about issues both for DM's and Arelith as a whole. DM misbehavior or worries about the community at large. Making the Feedback space a healthy spot to discuss issues would be a heck of an accomplishment, but also make sure that the DM's have their own space to discuss among themselves. If you've already got that? Nice job.
Confronting and talking about issues helps to solve problems before they cause harm.
If you're ambitious you could even conduct surveys among your DM's. Gauge their opinion of the team's conduct, and you'll get honest answers in an anonymous form.
Arelith is a fantastic place. A glorious world with great mechanics, cool places to explore, devoted staff, and a glorious playerbase. It's worth the effort to make it better. There's nowhere else to go that compares. There's no way that living in fear and uncertainty will build a better future for this wonderful world.
To respond to Spyre, everything a DM does is meant to impact our own play. Therefore whatever rules they're held to can impact our play as well. Don't let the players you serve live in fear.