Lost normal award during server rollback

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Chocolop3
Posts: 1
Joined: Thu Dec 24, 2020 1:17 pm

Lost normal award during server rollback

Post by Chocolop3 »

Yesterday the servers were rolled back a couple of hours. WIthin that couple of hours i created a character and used a normal awards i had.
When the servers restarted the character had been wiped and when i remade her i no longer had access to the award. Is there any chance of having it refunded?
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Spyre
Server Account Admin
Server Account Admin
Posts: 3071
Joined: Sat Jun 10, 2017 10:33 pm

Re: Lost normal award during server rollback

Post by Spyre »

Please provide me your character name and public CD Key (you can determine it through the link in my signature) in a private message and I will look into this.

Thanks.

Determine your Public CD Key here
Can't see your vault? Have you migrated your accounts? If you have tried, and still can't see them, message me.

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