When me and a group of friends first started playing, we ended up running into Jotunhold and the giants by various circumstances, myself being led there after the end of a Guldorand outskirts trip led by a character I forget the name of, later a government position in the town.
And each of us had the universal reaction of it having been an extremely unique and cool experience, of witnessing such high effort put into a character and culture. And moreso, that this area existed, where this sort of culture thrived, being entirely player-run. Even though my characters didn't visit there regularly themselves, it made the world feel alive to know that it was being run and that there was activity there.
This is the sort of thing that really enriches a roleplay server's world and makes it feel alive and varied - that there are players running their own little places with their own culture.
It has been very disappointing to see this RP corner being killed off, when it was doing such a different and unique thing, at a time when much of the world seems to be devolving into a "surface vs underdark TDM" vibe.
Moreso still, with the players having been putting so much effort and work into their interactions, contrary to many other races that I'd see more problematic as being handled in a generic fashion.
When seeing a giant, I immediately expected to have a different sort of experience, which oft ended up unique, than I would with a plain "human archetype", as the players tended to put much effort into their roleplay.
"human archetype", as there are so many other award races that often seem to just be picked for their racial benefits or aesthetics and often, other than appearance or character description, often indistinguishable from each other by how their characters usually act:
Seeing a giant, I expected something different, just as I do if seeing a gnoll, an ogre, derro,
If I see a tiefling, or a gloaming, I don't have any idea of how my interaction might look like, my mind doesn't wander to their respective backgrounds, but only the thought that the player wanted to have a tail, or wings.
A genasi - oft feels as if picked for their mechanical benefits. An earth genasi half-orc's build choice can be reasonably deduced.
Fey - perhaps not helped by the recent remodel and their somewhat mocking nickname of "hin with wings", but I've seen the players' attitudes to playing their characters shift now that they were of a tangible size.
This is just taking into account award races, considering the half-giant's former status, but otherwise, races like half-orc, half-elf, among others, could be lumped here as well.
(this is not a jab at the respective races, as there are always people that -do- go the extra mile and that's how I felt about most half-giant players, who proportionally put much more effort into their characters than most other races would receive)
To summarise my point, it was/is far more interesting to run into a giant, than it was a human/horc/genasi/tiefling/<general usually directionless race>, as I could reasonably expect them to do an interesting thing and put much effort into it.
I think it's fascinating and should be positively indicative of an RP server, that the community was able to bring depth for a race that had so little background and it brings me much surprise that it has been met with scrutiny, when there are many other races with actual extensive lore to them that are played as human reskins/optimized build setups with no issue raised.