Settlement leadership is not kind, nor patient.
There is a feeling of entitlement that players within a settlement hold when it comes to dealing with their respective leader. If meetings are denied, or delayed, temper tantrums that would rival a child's are thrown and suddenly the overall attentive, active leader is being slowly worn down by a growing echo chamber of harassment and hate, fueled further by cliques and ooc metagrudges. I've seen it time and time again, and lived it recently.
When a player prioritizes themselves and their fun, it is almost always used as a knife in which their opposition wields to stab them in the back. Even if they are online relatively often, but play healthy hours or take a few days here and there to help the burnout and escape the people who harass them for not catering to their whims, as said above it is still used as a black mark of shame. Running your political platform on promising to be around 12 hours a day or "more actively" than the current leader is great and all, but no one in Arelith can sustain that forever. It indeed reeks of out of character bleed, but also of an utter lack of understanding for what the position entails.
Realistic to the setting, the settlement leader is never "offline". They are simply busy. Traveling, meeting (both foreign and domestic), sleeping- living their lives. If you're rping in the setting correctly, you can take and apply any and all of those reasons to ooc reasons why the player is not online as well. Just as the King does not sit stationary on his throne, available to all petitioners at all hours of the day, neither should the settlement leader be expected to remain on call when it is convenient for you. Even if you are also a settlement employee. They are not NPCs. Leave them a note, a report, a letter, or better yet work to handle your issue without always needing a hand held. Remember as well that they are dealing with similar requests from many other people, within the settlement and also outside of it, while simultaneously fielding the intricacies and hostilities of DM settlement plots.
There is a reason so many people rocket to the top of settlement leadership through a popularity contest and after a month or two quit the character altogether. Settlement leadership is thankless and most do not understand the role. While it is an unrealistic hope, I look to the future and pray that players can be more understanding and patient, and remember that not only are players not their characters, but there are also real people with real lives behind the pixels they give life to. Give them grace.