Character Deleted By Reset

[Flower Power]

Description
==========

Server reset was signalled; attempted to transition to Surface Server (which was up at the time).
Server stalled on portalling me to the other server. I crashed.
My character was no longer in my vault.

Character: Daeran Selladys'variadie
Username: Flowers for Elfgernon
Other Info: I have no idea what you need.

Steps to reproduce
----------------------------

??? (Server hiccup?)

Expected result
-----------------------

To have a character.

Actual result
-------------------

I do not have a character.

Screenshot(s)
--------------------



(Note: No Daeran.)

Notes
---------

Please send help.


EDIT: I have just been informed that this is not an isolated incident. Send help.

[O-H41]

This just happened to me too. I did some crafting and made my way to the Shadovar trade post. I attempted to transition from the Surface server to the Cities and Planes server from the Shadovar tradepost ferry to Shadow Wharftown. Both servers were up when I attempted this. I completed the dialogue with the NPC and there was no result. After walking around the trade post a bit, I saved my character (which said it was a successful save) and then logged off. I went to log back in shortly afterwards and my character disappeared from my character list.

Character: Liz Rafinesque
Username: O-H41

[Lexx]

Yikes. Best of luck getting it swiftly resolved. I'll be avoiding logging in till this is passed and TY for the warning.

[Flower Power]

Situation seems to have been resolved; thank you for the prompt turnabout with that, DMs/Devs!