Partial Refund Failure

[ThisIsAnOocName]

Description of Bug Experienced:
Rolled a lvl 17 character which listed a partial refund in the -awards screen of 36k.

Used -delete_character, read to make sure I was eligible for the points.

Used -delete_character again.

Was awarded 9k points without the 36k partial refund.

Steps to reproduce the Bug:

Roll your character while eligible for partial refund.

Expected Result:

Get the partial refund + roll amount.

Actual Result:

Only receive the roll amount and no partial refund, therefore losing out on 36k points that should have been given.

Screenshot(s)
None as the character is now gone.

Additional Information/Notes

[Enertis]

Hello,

The same happend to me as I deleted two characters yesterday for award points, and in the text below, it was stated that I would receive a partial refund for both of these characters, something around 81k award points. However, now when I check Astrolab, those refund points have not been issued to my account. What happened? Can I expect that the 162k points will be issued to my account?

Thanks for answering, best regards.